FREQUENTLY ASKED QUESTIONS


About Shopping

Yes, you need to create a new personal account to complete an order.
To do this you must fill in the registration form with all your personal data and account login information (username and password).
If you have forgotten your account password, simply receive, by e-mail, the password for your account by clicking on “Forgotten Password” and following a few easy steps, and you can soon continue your shopping experience.
Yes, you can change your password and all your personal information after you log in to the account section.
All items are in stock unless otherwise indicated.
However, items that are in your “Cart” are not removed from our stock until your order is complete.

If you are interested in an item that is out of stock, please contact us directly.

As internet browsers vary, the precise color of our items may differ from one computer monitor to another.
Once you’ve added items to your “Cart,” we will calculate your order total in your preferred currency, including shipping fees and any requisite taxes determined by your local customs authority.
By logging in with your personal Corto account, you may conveniently save your “Cart” for purchase later, add items to your “Wish List,” or share details about an item with a friend by using the “Share” button. 
If your browser does not have cookies, it will not automatically store your “Cart” selections.
Yes.
CORTO ONLINE needs cookies just for Login/Logout procedures.

About Payment

We do not accept payment via check or C.O.D. at this time.
We at Corto Moltedo take your privacy and internet security very seriously.
We use SSQL Secure Socket Layer System and process all credit card information via KEYCLIENT System to ensure the protection of your personal information.
We make it easy for you to review and edit your billing information.
Simply select the “Payment” button and enter your preferred billing information and shipping address.

We are committed to protecting your personal information and assure our customers uncompromised confidentiality throughout their shopping experience. 

We require your name, mailing address, email, telephone number, and credit card information in order to complete your credit card purchase and this information will only be used to verify and complete your order. 

Corto Moltedo may email your about our new collections.
If you prefer to opt out of those updates, you may unsubscribe.

You will only be billed once, for the amount you see on your final purchase order receipt.
We do not offer this service at this time.

About Shipping

We ask for your email address in order to conveniently confirm your order, verify your payment and alert you in case of a shipping delay.
For your security and privacy, we only ship to address where someone is available to sign for your delivery.

Each order may only be shipped to a single address.

If you would like items in your “Cart” to be sent to multiple addresses, we suggest you complete separate orders for those items.

Corto Moltedo is committed to doing our part to reduce our impact on the environment by offering packaging in entirely recycled materials, without sacrificing style or function. 

You will receive your order in secure packaging.

Your order will be insured while in transit until it is signed for on delivery.

Yes.
Our preferred courier is DHL, which requires a signature to ensure the safe delivery of your purchase.

No.
Once your order has been sent for delivery, we are unable to modify your shipping details.

No.
Once your order has been completed online, it is prepared for shipping and it is therefore not possible to modify quantities. 

We suggest you place a new order for the added items.

Once you’ve completed your purchase, you will receive an email confirmation of your order. 

In the unlikely even that an item you purchased is no longer in stock, you will be notified by email and your credit card will only be charged for the items in stock.

You will receive an email with delivery information and a tracking number as soon as your order is shipped.
When your order is shipped, you will receive a DHL tracking number via email that you can access online link, or through your Corto Moltedo Account by clicking on “Order Status”.

Yes, your order will be delayed untill the cites certificate has been issued by the Forestal unit of the Italian Governement. 

Alternatevely, You have the option to place separate orders to receive Corto Moltedo items in stock with minor delay.

We sincerely hope that you will be pleased with your purchase. 

In the event that you wish to return an item, please send a e-mail to customerservice@corto.com and send it back within seven days. 

Return shipping fees are not the responsibility or Corto Moltedo.

Please see terms and conditions.

Once we have received your returned item, AND VERIFIED THE CONDITION IT IS IN your credit card will be refunded excluding the cost of shipping.

It usually takes about ten days for the credit to appear in your account. 

Please see terms and conditions.

We are pleased to provide repairs for items purchased online, at the Palais Royal flagship.

If you have an item for repair, simply drop it off at our shop or contact us so that we make look forward to your shipping it to us.

Fees may apply.